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Ordering & Discounts
How can I apply the 10% discount?
Use the promo code "WELCOME" during checkout to enjoy 10% off your first purchase.
Can I modify or cancel my order after placing it?
Contact us as soon as possible. Once processing begins, modifications may not be possible.
What payment methods do you accept?
Major credit cards and online payment platforms are accepted; options appear at checkout.
Shipping & Returns
What are your shipping details?
Processing time: 1–3 days (5–7 for wholesale). Delivery: 1–10 business days depending on location.
Can I track my order?
Yes, you’ll receive a tracking number by email within 2–5 business days after placing your order.
What is your return policy?
Returns aren’t accepted, but damaged items will be assisted through a shipping claim.
Products & Ingredients
Are your products handmade?
Yes, each item is handmade in small batches for quality and freshness.
Are your products natural or organic?
Made with high-quality natural, often organic, ethically sourced ingredients.
Do you test on animals?
Never! Αll products are cruelty-free.
Are your products suitable for sensitive skin?
Gentle, natural formulas; always perform a patch test first.
Should I do a patch test before using the products?
Yes, apply a small amount to your skin and wait 24 hours to check for irritation.
Are candles eco-friendly?
Made from eco-friendly soy wax, safe for you and your loved ones.
Usage & Care
How often should I use body scrubs or oils?
Scrubs: 2–3 times weekly; Oils: daily or as needed.
How should I store my products?
Keep in a cool, dry place away from sunlight.
How can I care for my candles to ensure longevity?
Trim wick to ¼ inch, burn fully the first time, and avoid drafts to prevent tunneling.
Customization & Wholesale
Can I customize the scent or ingredients?
Sometimes possible, contact us for custom requests.
Do you offer wholesale availability for your products?
Yes, wholesale options are available; message via Instagram for details.
Do you offer corporate or bulk orders for events or special occasions?
Yes, available for weddings, showers, birthdays, and corporate gifting.
Product Details
How about the sizes?
Size, weight, and details are listed in each product’s description.
Are your candles scented, and how do I choose the fragrance?
Options for scented or unscented candles; fragrance descriptions are in listings or by request.
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